How we make a difference
How your feedback has helped improve services locally.
Why we make a difference
Healthwatch Luton is your local health and social care champion. We listen to what you tell us about your experiences, so we can understand what is working, what needs to improve and what matters to you the most. what needs to be improved and what you want for the future.
As an independent organisation, people trust us to speak up about their views. By hearing from local people about both NHS and social care services, we gain a unique understanding of what's happening in Luton and where change is needed.
Reaching out to our local community
We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services.
We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face.
Using your feedback: to drive change
Our engagement at events is a vital way to gather insights from local people using health and social care services. Through themed listening events, drops ins, community events and targeted outreach, we collect detailed feedback on issues that matter the most in the community.
Healthwatch Luton Carries Out Enter & View Visits to Luton’s Mental Health Wards
Healthwatch Luton has carried out a series of Enter & View visits to mental health wards in the borough to understand the experiences of patients, carers, and staff. As the independent champion for people who use health and social care services, we regularly visit services to observe care, speak with those receiving support, and identify opportunities for improvement.
