Chief Executive - Pat Lattimer
Pat Lattimer became CEO of Healthwatch Luton in July 2024, following many years of dedicated involvement as both a volunteer and Board member. Her deep understanding of the organisation and strong commitment to the local community made her a natural choice to lead. Pat is passionate about ensuring the voices of Luton residents are heard and used to shape better health and care services.
With a background in nursing and experience teaching Health and Social Care, Pat brings both hands-on clinical knowledge and academic insight to her role. She understands the complexities of the health and social care system from multiple perspectives and is a strong advocate for making those systems work better for the people they serve.
Pat believes that listening, inclusion, and collaboration are key to improving services. Under her leadership, Healthwatch Luton continues to champion the rights of service users and highlight both concerns and areas of excellence across the system.
Outside of work, Pat enjoys spending quality time with her children and grandchildren, who are a constant source of joy and motivation. She remains active in her local community and values the chance to contribute, both professionally and personally, to the wellbeing of others.
Our staff
Sandra Gouldbourne - Community Engagement Officer
Sandra is Healthwatch Luton’s Community Engagement Officer. Her role involves working closely with local people and organisations to ensure the voices of the community are heard. She attends events across Luton to gather feedback from the public about their experiences with health and social care services.
Sandra focuses particularly on engaging with community groups and underrepresented populations to ensure their views are included in the development, delivery, and commissioning of services in the town. She plays a key role in identifying local health and care issues, needs, and concerns, and reports these insights back into our systems to help shape improvements.
Kat Worman - Project Lead
Kat is Healthwatch Luton’s Project Lead. She leads on communications and the development of projects, working closely with staff, volunteers, and Directors.
Her role includes planning, delivering, and evaluating campaigns, project delivery, and producing reports that demonstrate the impact of Healthwatch Luton’s work. Kat plays a key part in ensuring clear communication and meaningful engagement across all areas of the organisation.
Kat holds a degree in Teaching and has worked across a variety of settings, including as an Early Years Advisor in the NHS, family support for a local council and in teaching, and mentoring in lower schools in Bedfordshire. She is currently completing an MSc in Psychology.
Nicole Moore - Signposting Officer
Nicole is Healthwatch Luton’s Signposting Officer and often the first point of contact for members of the public. She responds to calls and emails, providing clear information and guidance to help people navigate health and social care services. Her role ensures individuals are directed to the right support, helping them feel informed and confident in accessing the care they need.
Nicole is passionate about making services more accessible and supporting the community through clear communication and a friendly approach. Outside of work, she values spending quality time with her family and friends.
Our volunteers
Alan Fletcher
Alan has been a Healthwatch Luton volunteer since the beginning, first joining Link in 2009 which was the forerunner to Healthwatch Luton. As a volunteer, he continues to have an interest in all subjects, his main interest being in learning disabilities which he finds rewarding.
Alan has worked all his life as a nurseryman and then in garden centres. Upon retirement, he became a member of groups such as U3A, history groups and an art appreciation group.
Alan enjoys tending his garden and has an extensive library including classics, history, art, travel books. He finds being active keeps him healthy and fit in body and mind and makes sure to live life to the fullest, abiding by the mantra that ‘tomorrow is another day’.
Angela Andrews
I was born in the West Indies, Trinidad and Tobago. I am from a nursing and midwifery background. I trained as a nurse in the early 1960’s. Children’s nursing, chest nursing, general nursing and midwifery in the late 1960’s. I worked in the latter until retirement. I worked as a volunteer during my time as a midwife. Luton Citizens advice bureau and various others (like patient and public information.) Before joining HWL I volunteered with LINK. This folded and HWL was formed. I joined from the very beginning in 2013.
I enjoy being a champion and engaged with a lot of group of people that we hadn’t engaged with before. Headway, switch café, recovery college. Older people’s festival. Belview. LD project, away day, lovely carol singing at Christmas time at the Mall.
I volunteer for Healthwatch because I have always volunteered for many years and I just thought I would carry on and I have totally enjoyed my time with Healthwatch
Maureen Matthews
My family connections with Luton go back to the time when my grandparents moved to Luton from surrounding villages for work. My parents both lived, worked and settled in Luton starting their married life in the Leagrave area and remaining there. I was born at the Luton and Dunstable Hospital attended local schools, spent my spare time exploring the surrounding countryside by bicycle and taking long walks. I left school at the earliest opportunity I yearned to be independent.
I worked locally, gaining my first experiences of the world working for a very independent lady who taught me so much. I later joined a national company, working initially in Luton then travelling around the home counties for them. At this time, I took up my first experience of voluntary work becoming involved with Women’s Aid after reading an article in the local paper. I gained so much from this time about people, life and also myself. But then personal life and a challenging job took over. Later it was meeting and chatting to someone involved with Healthwatch predecessor which took me down the voluntary path once again. This was in 2012 and as they say rest is History.
Being involved in the voluntary sector is one of the best decisions I have ever made. Yes it is demanding, can be frustrating and can stretch one’s ability to the limit. However, the rewards outweigh all of these. The reaction of vulnerable and unhappy people bring their own rewards when they show appreciation because we have listened to their problems and tried to help. We treat them with respect. Everyone deserves respect and an opportunity to be listened to.
James Knight
Before lockdown, being a Carer I have always had an interest in Health & Social Care and got involved with the PCN /PPG at my Doctors practice.
During lockdown ,I came across Healthwatch and contacted them to see if I could join them as a volunteer/champion. The main reason is that Healthwatch is not publicised enough and as I speak to people of various ages that use NHS services to which I gather feedback ,I wanted to share with them as an organisation that they may be able to forward possible changes to the NHS / Private Services sector for patients that are funded by NHS England.
I have already referred people to Healthwatch and they have had a positive result from using them .
I have had an interest in social care / care sector for a number of years and have taken up volunteering in various settings in order to get feedback from services.
I now volunteer for Healthwatch Luton to get feedback from people, and also ask them to look at the Healthwatch website for them to share any of their experiences. Feedback is essential as it may help change services in the future.
Andrea Assan
Andrea has lived in Luton for 23 years and has two grown up daughters, one of which has special needs. She is actively engaged in a number of voluntary organisations all in support of improving health and social care in Luton. Andy previously worked in local government for 15 years as a project manager of health and social care projects. She has a good understanding of local issues and believes she can make a difference as a volunteer, and previously as a member of the Healthwatch Luton Board.
