News: Healthwatch Luton survey shows GP access remains a top concern for residents

News - 12 November 2025

Luton residents continue to face challenges getting GP appointments, according to a new survey from Healthwatch Luton. The findings show that while many people value the care they receive once they see their GP, booking and accessing appointments remains a common frustration.

Luton residents continue to face challenges getting GP appointments, according to a new survey from Healthwatch Luton. The findings show that while many people value the care they receive once they see their GP, booking and accessing appointments remains a common frustration.

The survey gathered feedback from hundreds of local people about their experiences with GP services, from getting through on the phone to using online booking systems. Many said they would like clearer information and more choice about how to make appointments.

Healthwatch Luton is calling for more flexible booking options and better communication from practices, ensuring that everyone—especially those less confident with technology—can access the care they need when they need it.

Although this particular survey is now closed, your views still make a difference. Healthwatch Luton continues to listen to local people and use your feedback to influence change in health and care services. You can share your experiences any time through our website – your voice helps shape the services in our community.

Read our full report on the reports section of our website. 

Your views are making a difference

It's easy to think "what's the point, nothing ever changes". But your views, along with millions of others, have already helped to improve health and social care. Take a look and see what's changed thanks to people speaking up.

Find out more

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